FAQS
Q: How long does shipping usually take? And can I use a PO.Box as shipping address?
A: Orders ship within 48-72 hours. We offer Express shipping ( free shipping ) which takes 2-4 bus days ( 3-5 Bdays in USA, others is 5-7 days ). The Express Shipping includes DHL and Fedex. And you can receive a notification after shipped out.
NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.
And, you need to add your phone number when you file the shipping info.
Q: Can i get my wig free part ? Can i change my part to side part or middle part?
A: Yes my friend, all of our wig is free part. But it can be change to middle part or side part again, so no worries about that if you got the wig is middle part already !
Q: Can I straighten / style the hair with flatiron/curler?
A: Yes, all hair we sell is virgin hair, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.
Q: Do I have to have a PayPal account to order? Can I use my credit card?
A: No need to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: sarah@labhairs.com
Q: About Payment Method
A: We can accept Paypal / Credit Card/Klarna- Pay in 4/Western Union
Labhairs Western Union Payment:
First name: PANPAN
Last name: YANG
SHOP SECURELY:
No card information is ever saved at Labhairs and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through PayPal, which is a secure form of payment. You do not need a PayPal account to use their payment service. We Labhairs take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor. Labhairs does NOT keep credit card information on record.
Q: What is Klarna?
A:Pay in 4.
Split the cost of your purchase into 4 interest-free payments, paid every 2 weeks. No interest. No catch. Just more time to pay for the things you love.
Q: Why is my card declined?
A: Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us : sarah@labhairs.com
Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?
A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. If you have a very large / small head, you can leave a note in your order for that, but it needs 2 more days to be shipped out.
Q: How long can I know each length? How can I know which length I need?
A: Hi,dear, you can check this Length Reference ( If you bought wavy or curly hair, you need to straighten it up before measuring its length ):
Q: Do all the hair come in 1b or can I get a #2?
A: We only have the color #1b( natural black ) in stock, if you want other colors, you can send us an email: sarah@labhairs.com, And you'd better provide a pic of the color you want. Normally, we provide coloring service for some colors.
Q: What type of hair care products should I use?
A : Treat this hair just as if it was your own hair.
1, Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.
2, You could use gel or spray styling products to keep the hair style.
3, Olive oil will be a good choice to keep the hair healthy.
Q: Why are my hair extensions getting tangled?
A: It could be caused by dry hair. Pls make sure to wash & condition your hair at least once a week, twice a week is better. brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions.
Q: How long can it last?
A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 12 months.
Q: Can I exchange/cancel my order?
A: Yes, you can, but you need to contact us within 24hours via Email (Before Shipped)
, if not, it will be charged a processing fee.
Q: Do I need to pay the tax?
A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.
Countries with more stringent customs authorities include:
Germany, Italy, South Africa, almost all South American countries, UK( occasionally ), Canada( occasionally ).
Q: How can I get in touch with you ASAP?
A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and concise. The imessage/phone is the second option.
Q: How do I return my order? And how much will i get refund if i return the parcel already received ? Who pay for the the return charge ?
A: You can send an email to us, title as “Return + Order Number + Reason”, we will response ASAP. If you don't want your order /or you place wrong order/ or want a longer length/ you would like to exchange the order , you will pay for the return charge, and if you want refund will be reduced the 20$ from your amount (Shipping Fee).
HAIR CARE & USE
How to wash/care your hair/wig?
1.When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner.
2.If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!
3.When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don’t suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard!
4.If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
How to use wig/hair?
1.If you want your wig/hair looks natural/amazing as our post on FB/IG, you have better to book a professional hairstylist to install it.
2.If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up.
3.When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there.
When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots.
4.When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It’s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
For more hair care/usage tips, you can read our hair blogs or follow us @labhairsofficial on Instagram, we will often post tutorial videos about hair care and hair usage there!
