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  1. 30Days FREE return&exchange
  2. Sitewide 16%Discount Code:LAB16
  3. BUY NOW PAY LATER

RETURN& REFUND

LABHAIRS promise offer a 30-day NO-REASON return&change service

  • Customer satisfaction is our first destination! 
    When shipping back, please make sure all merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still have the original package & gifts attached. you are responsible for the return shipping costs.
  • Please note that customized items, including wigs and bundles with personalized color, cap size (other than standard small, medium, large), or any other special alterations, is not eligible for return or exchange.
  • We understand that plans may change. Customers may request to cancel their order within 30 days after placing the order.

To be eligible for cancellation, the request must meet the following conditions:

  • The cancellation request must be submitted within 30 days from the order date.
  • The order must not have been shipped or fulfilled at the time the cancellation request is received.
  • If the cancellation request is submitted before shipment and within the 30-day cancellation period, the order can be canceled and a full refund will be issued to the original payment method.

Order Processing Time

After your order is successfully placed, our team will process and prepare your order within 1–3 business days.

Once your order has been shipped, we are unable to cancel the order. In this case, please refer to our Return & Refund Policy for further assistance.

To request an order cancellation, please contact our customer service team as soon as possible and provide your order number.

You just need to return the package to our US warehouse.(Not the shipping address on the package! Don't accept refund if returned to shipping address)
1. Email to sarah@labhairs.com with order number 
2. Shipping the wig to our USA warehouse. Return Address: 

3050 Emerson Street Palo Alto CA 94306

Please do not send any products back without contacting us in advance. Returns sent without prior communication or approval may not be accepted and may not be eligible for a refund.

To ensure a smooth return process, please contact our customer support team with your order number and reason for return before shipping any items back.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Declare withdrawal

Please fill out the following form to declare your withdrawal from the contract.